- New Arrivals
- Plantronics
- 2-Way Radios & Accessories
- AV Care
- Batteries, Chargers, & Accessories
- Cables
- Camera & Photo
- Car Electronics
- Cell Phones & Accessories
- Computer & Office
- Custom Installation
- GPS & Accessories
- Headphones
- Home Audio Video
- Memory, Cases & Storage Devices
- Memory & Blank Media
- Personal & Portable
- Photo & Video Accessories
- Power Management
- Pro Sound & Entertainment
- Small Appliances
- Security & Surveillance
- Stands Mounts & Furniture
- Telecom
- Televisions & Projectors
- Video Game
|
Home
::
FAQ
|
FAQ
Q: How do I join Albany Distributing's reseller program?
A: Click here to sign up. Please note, all new accounts are subject to approval. Until your account is approved, you will only see discounted retail prices. Your account will be updated with wholesale pricing after your account has been approved.
Q: Are your products new or factory conditioned?
A: Unless otherwise indicated, all items are brand new.
Q: Are there any fees or costs to drop ship my orders?
A: Albany Distributing does not charge a drop ship fee.
Q: Do you require a minimum purchase?
A: No, we do not have minimum purchase requirements. You will not be charged extra if you buy one item or 100 items.
Q. How long does it take to process and ship orders?
A: Most orders placed by 6:00 pm Eastern Time ship same day.
Q: Do you ship internationally?
A: Yes, we do ship products internationally. However, all international orders (except for Canada) must be prepaid with money order, cashier's check or wire transfer. Once we receive your payment it will be applied to your account with us in a form of a credit that be can be used for purchases with Albany Distributing. Wire transfer information is available inside of your account under "Wire Transfer" tab in My Account section.
Q: Can I sell your products on eBay or Amazon?
A: We have no requirements where you sell or promote our products at.
Q: How do I track my packages that have been shipped?
A: You can obtain tracking numbers by logging into your account at www.albanydistributing.com. Click on "My Orders" to view details.
Q. What is Albany Distributing's Return Policy?
A: View our Return Policy here. For refused or undeliverable orders, review our Refusal policy.
Q: How do I pay for my orders?
A: Albany Distributing allows many different payment options. We can accept:
- Credit Cards (Visa, MasterCard, American Express, and Discover)
- PayPal
- Google Checkout
- Wire Transfers
- e-Check
Q: What happens if my item is backordered?
A: If an item is not in stock or backordered, our Customer Advocate Team will notify you of the delay with an expected shipping date as well as alternative models that may be available for immediate shipping.
Q: How do I receive updates on new products?
A: Albany Distributing provides our customers with a downloadable product feed. This feed contains SKUs, descriptions, prices, large image URL, etc. Inventory is updated every 2 hours. Simply login to your account and click on the Data Feed tab.
Q: How do I contact customer service?
A: To get quick and efficient support, please open a customer service help ticket through your online account. We normally respond to all help tickets within 6 hours. You may also call our Customer Advocate Team toll free at 1-888-747-4424.
Q: Can I use my UPS/FedEx account to ship orders to my customers?
A: This service is offered on a case-by-case basis. Please contact our Customer Advocate Team for more information.
Q: Are my orders subject to sales tax?
A: Information regarding sales tax is available here.
Q: What paperwork is included in a drop ship order?
A: Your customer will receive a packing list with no mention of Albany Distributing or the wholesale prices you pay.
Q: Can you set me up with my own ecommerce store?
A: Yes, we can. We can custom design a store and preload it with our products. We can even help you keep the producst in sync with Albany Distributing. But we go further than that. We can also help you load all your products into free shopping networks like Google Base so that you can start selling immediately. Most stores can easily be setup as low as $199. Contact our Customer Advocate Team at 1-888-747-4424 for additional information.
Q: How do I join Albany Distributing's reseller program?
A: Click here to sign up. Please note, all new accounts are subject to approval. Until your account is approved, you will only see discounted retail prices. Your account will be updated with wholesale pricing after your account has been approved.
Q: Are your products new or factory conditioned?
A: Unless otherwise indicated, all items are brand new.
Q: Are there any fees or costs to drop ship my orders?
A: Albany Distributing does not charge a drop ship fee.
Q: Do you require a minimum purchase?
A: No, we do not have minimum purchase requirements. You will not be charged extra if you buy one item or 100 items.
Q. How long does it take to process and ship orders?
A: Most orders placed by 6:00 pm Eastern Time ship same day.
Q: Do you ship internationally?
A: Yes, we do ship products internationally. However, all international orders (except for Canada) must be prepaid with money order, cashier's check or wire transfer. Once we receive your payment it will be applied to your account with us in a form of a credit that be can be used for purchases with Albany Distributing. Wire transfer information is available inside of your account under "Wire Transfer" tab in My Account section.
Q: Can I sell your products on eBay or Amazon?
A: We have no requirements where you sell or promote our products at.
Q: How do I track my packages that have been shipped?
A: You can obtain tracking numbers by logging into your account at www.albanydistributing.com. Click on "My Orders" to view details.
Q. What is Albany Distributing's Return Policy?
A: View our Return Policy here. For refused or undeliverable orders, review our Refusal policy.
Q: How do I pay for my orders?
A: Albany Distributing allows many different payment options. We can accept:
- Credit Cards (Visa, MasterCard, American Express, and Discover)
- PayPal
- Google Checkout
- Wire Transfers
- e-Check
Q: What happens if my item is backordered?
A: If an item is not in stock or backordered, our Customer Advocate Team will notify you of the delay with an expected shipping date as well as alternative models that may be available for immediate shipping.
Q: How do I receive updates on new products?
A: Albany Distributing provides our customers with a downloadable product feed. This feed contains SKUs, descriptions, prices, large image URL, etc. Inventory is updated every 2 hours. Simply login to your account and click on the Data Feed tab.
Q: How do I contact customer service?
A: To get quick and efficient support, please open a customer service help ticket through your online account. We normally respond to all help tickets within 6 hours. You may also call our Customer Advocate Team toll free at 1-888-747-4424.
Q: Can I use my UPS/FedEx account to ship orders to my customers?
A: This service is offered on a case-by-case basis. Please contact our Customer Advocate Team for more information.
Q: Are my orders subject to sales tax?
A: Information regarding sales tax is available here.
Q: What paperwork is included in a drop ship order?
A: Your customer will receive a packing list with no mention of Albany Distributing or the wholesale prices you pay.
Q: Can you set me up with my own ecommerce store?
A: Yes, we can. We can custom design a store and preload it with our products. We can even help you keep the producst in sync with Albany Distributing. But we go further than that. We can also help you load all your products into free shopping networks like Google Base so that you can start selling immediately. Most stores can easily be setup as low as $199. Contact our Customer Advocate Team at 1-888-747-4424 for additional information.
For B2B applications, please review the B2B sign up information here before opening an account.
- WE ACCEPT
- CALL US ANY TIME:800-296-0820
Shop with Confidence
